FAQ

What types of freight services do you offer?

We offer a complete range including Air Freight, Sea Freight, Land Transport, Rail Freight, Express Delivery, and specialized Pet Transportation.

How can I track my shipment?

Use our real-time tracking portal on the website. Enter your tracking number to see live location, status updates, and estimated delivery time 24/7.

How do I get a shipping quote?

Use our instant online quote tool or fill out the "Request a Quote" form. Provide shipment details (weight, dimensions, origin, destination) for a fast, no-obligation rate.

Do you provide insurance for shipments?

Yes, we offer full-value cargo insurance. You can add coverage during booking to protect against loss, damage, or delay.

Can you transport pets safely?

Yes, our dedicated Pet Delivery service ensures safe, comfortable, and compliant transportation worldwide with climate-controlled options and professional handling.

What are your delivery timeframes?

Times vary by service: Express (same/next day), Air (1-5 days), Sea (15-45 days), Land/Rail (regional 1-7 days). We'll provide exact estimates during quoting.

Do you offer door-to-door delivery?

Yes, we provide full door-to-door service for most shipments, including pickup from your location and final delivery to the recipient.

How do customs clearance work?

Our expert customs brokers handle all documentation, duties, and clearance on your behalf to minimize delays and ensure compliance.

Can you ship hazardous materials?

Yes, we handle certain hazardous goods under strict IATA, IMDG, and ADR regulations with proper certification and packaging.

What payment methods do you accept?

We accept bank transfers, credit/debit cards, PayPal, and corporate invoicing (net 30 terms for regular clients).

Do you provide temperature-controlled shipping?

Yes, we offer refrigerated (reefer) containers and vehicles for pharmaceuticals, food, perishables, and other sensitive cargo.

How much does shipping cost?

Cost depends on weight, dimensions, distance, transport mode, and service type. Get an accurate quote instantly using our online tool.

Can I schedule a pickup?

Yes, schedule pickups online, by phone, or email. We offer same-day or next-day pickup in most major cities.

What happens if my shipment is delayed?

We proactively monitor all shipments and notify you immediately. In case of significant delay, compensation or alternative solutions may apply per our terms.

Do you ship to remote or rural areas?

Yes, we deliver to most remote locations worldwide through our extensive partner network, though transit times and costs may vary.

Is there a minimum shipment size?

No strict minimum — we handle everything from small parcels and documents to full container loads.

How do I prepare my shipment for transport?

Pack securely using sturdy boxes/crates, cushion fragile items, and label clearly. We also offer professional packaging services if needed.

Can I change or cancel a shipment?

Changes are possible before pickup or during transit (subject to fees). Cancellations must be requested before collection.

Do you offer warehousing services?

Yes, we provide secure short-term and long-term warehousing with inventory management and order fulfillment options.

Why choose Global Express Carrier?

We combine speed, reliability, competitive pricing, 24/7 support, real-time tracking, and specialized services (including pet transport) — all backed by years of global experience.